Articles/Logistics

Track & Trace: Your Shipment's Solution For A Smoother Journey

Track & Trace: Your Shipment's Solution For A Smoother Journey

As a one-stop logistics service, DHL Express manages the shipment’s journey from start to finish. This gives us the opportunity to track all shipments accurately as it races through our network. This visibility, in turn, helps you plan and schedule more efficiently but more importantly, it notifies you of potential delays so you can take the necessary actions as a preventive measure, ensuring that the speed of your shipment is never compromised.

DHL express tracking service is optimized to give you timely updates of your shipment’s progress, from the moment it is handed over to DHL, until the moment it is signed for, by your receiver. By leveraging on technology and streamlined processes, everything that happens to your shipment will be recorded sequentially, giving you a transparent overview, and a clearer estimate of the delivery period.

HOW EXPRESS TRACKING WORKS?

Key in your unique 10-digit air waybill number (not consisting of any alphabets) in the ‘tracking number’ field. The up-to-date status of your shipment will be generated with the latest occurrence on the top-most field. All the entries are time-stamped and location-tagged so you know exactly when and where something happened. 

You can share the tracking number with your recipient allowing them to monitor and arrange for an ideal delivery schedule or collection with their local DHL Express.

HOW LONG IS THE TRANSIT TIME?

Once your shipment is in our care, our system will generate an estimated delivery date. This is an automatically generated estimate based on the details of your waybill and the indicated address. The estimate also takes into account any public holidays that might impact the overall transit time. DHL Express does not factor in transit over the weekends.

All transit time estimates are subject to customs clearance and airline uplift availability.

HOW CAN I GET DELIVERY NOTIFICATIONS?

Want to get real-time updates on to go? We offer the option of delivery notifications directly to your e-mail or mobile via SMS. Simply select “Sign up for shipment notifications” and select the necessary fields, customizable to your needs!

HOW CAN I VERIFY DELIVERY OF MY SHIPMENT?

All DHL Express shipments have to be signed for by a receiver. Their signature is recorded in our system as an electronic proof of delivery (POD). Family members or colleagues can also sign for the shipment on behalf of you, in the event of your absence. A shipment with a POD signifies that the delivery has been completed.

However, it is important to take note that if the consignee has opted for ‘signature release’ under On-Demand Delivery, a signature will not be required upon delivery.  

OTHER IMPORTANT NOTES

Our customer service team is always available 24/7 to address all your queries. Feel free to reach out to them via our live chat function or by dialing 1800 285 8888.

If customer service is not able to resolve your query immediately, a case – better known as a trace, will be lodged and an agent will follow-up with you about your shipment periodically.

You can track up to 50 different waybill numbers in a single e-mail by keying it in bulk to track@dhl.com.

For more information on DHL parcel tracking.

Talk to us today!

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