OPTIONAL SERVICES

DHL Express offers a wide range of optional services – from non-standard deliveries and billing options to climate neutral shipping.

duties and taxes paid
DUTIES AND TAXES PAID

Arrange for shipper or third party billing of duties and taxes at destination.

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DUTIES AND TAXES PAID Arrange for shipper or third party billing of duties and taxes at destination.

dedicated pickup and delivery
DEDICATED PICKUP AND DELIVERY

Arranges for a dedicated vehicle to collect or deliver shipments outside normal business hours.

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DEDICATED PICKUP AND DELIVERY Arranges for a dedicated vehicle to collect or deliver shipments outside normal business hours.

Saturday delivery
SATURDAY DELIVERY

Saturday delivery service to key cities in more than 70 countries.

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SATURDAY DELIVERY Saturday delivery service to key cities in more than 70 countries.

shipment insurance
SHIPMENT INSURANCE

Comprehensive financial coverage for your shipments in the unlikely event of damage or loss.

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SHIPMENT INSURANCE Comprehensive financial coverage for your shipments in the unlikely event of damage or loss.

extended liability
EXTENDED LIABILITY

Additional financial coverage for your documents in the unlikely event of damage or loss.

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EXTENDED LIABILITY Additional financial coverage for your documents in the unlikely event of damage or loss.

direct signature
DIRECT SIGNATURE

Arranges for DHL to obtain a direct signature from consignee at destination.

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DIRECT SIGNATURE Arranges for DHL to obtain a direct signature from consignee at destination.

printed invoice
PRINTED INVOICE

For customers that require a paper invoice where e-billing is the agreed standard.

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PRINTED INVOICE For customers that require a paper invoice where e-billing is the agreed standard.

residential address
RESIDENTIAL ADDRESS

If you indicate that your recipient’s address as residential, consignee will receive proactive tracking updates by e-mails or SMS.

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RESIDENTIAL ADDRESS If you indicate that your recipient’s address as residential, consignee will receive proactive tracking updates by e-mails or SMS.

gogreen climate neutral
GOGREEN CLIMATE NEUTRAL

Receive a reliable calculation of carbon emissions, broken down to your shipment level.

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GOGREEN CLIMATE NEUTRAL Receive a reliable calculation of carbon emissions, broken down to your shipment level.

change of billing
CHANGE OF BILLING

For customers that require a paper invoice where e-billing is the agreed standard.

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CHANGE OF BILLING For customers that require a paper invoice where e-billing is the agreed standard.

neutral delivery
NEUTRAL DELIVERY

DHL Express takes measures to mask the value of your shipment from the recipient.

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NEUTRAL DELIVERY DHL Express takes measures to mask the value of your shipment from the recipient.

proactive tracking
PROACTIVE TRACKING

Our Customer service will provide proactive verbal updates on your shipment’s progress once the transit time (TT) has exceeded the committed TT. Booking of this service is only available through Customer service at an additional charge of SGD $9 per shipment.

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PROACTIVE TRACKING Our Customer service will provide proactive verbal updates on your shipment’s progress once the transit time (TT) has exceeded the committed TT. Booking of this service is only available through Customer service at an additional charge of SGD $9 per shipment.

To find out more on how you can utilize our optional services to your advantage, contact our shipping specialists today!