Suspension of Outbound Service into Vietnam
Effective Saturday July 24th 2021 until Wednesday August 4th 2021, there will be a suspension of all outbound services destined into Ho Chi Minh City, central and south of Vietnam. The suspension does not affect outbound shipments shipped out from Vietnam. Our operations in Hanoi and north of Vietnam are operating normally.
Adjustment to Pick-up Service Times
Effective on 1 August 2021, we are updating our pick-up hours for customers. The available pickup window will be 1:30 pm to 9:00 pm, Monday to Friday and 9:30 am to 1:00 pm, Saturday. There will be no impact on transit time offering and regular pickup arrangements will not be affected.
Service Update: Saturday Cut-Off Time
Effective on 1 January 2021, DHL is updating the collection cut-off time for Saturday Pick-Up (SAT PU).
Customers will no longer be able to arrange for collection via MyDHL+ and other DHL Electronic Solution Services (ESS) tools after 11am (Singapore local time) on Saturdays.
Pick-ups can still be arranged through our 24/7 Customer Service Live Chat, but Saturday Pick-Up surcharge will apply.
The surcharge can be waived for accounts with an existing regular SAT PU arrangement upon request.