Removal of Temporary Weight Limit Restriction from East China to all Destinations
Effective 1st October 2021, DHL Express will resume normal services without any weight restrictions out of East China.
Over the last few weeks, we had put in place, a temporary weight restriction out of East China (Shanghai SHA, Zhejiang HGH, Jiangsu/Anhui SZV/PVG, Shandong TAO, and Northeast China DLC) to all destinations. This was to cope with the limited handling capacity at PVG Shanghai airport. Our implemented contingency measures with improvements from the Airport Ground Operations Service, make it now possible to resume our normal services.
At DHL Express, we will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs out of China.
DHL Express Vietnam temporarily restrict pick-up and delivery within Ho Chi Minh City
In compliance with the latest government restrictions, delivery services in Ho Chi Minh City are suspended effective 23rd August 2021 until further notice.
Deliveries will resume after the restrictions are lifted. Shipment collection and drop-off is available at DHL South Service Center.
Adjustment to Pick-up Service Times
Effective on 1 August 2021, we are updating our pick-up hours for customers. The available pickup window will be 1:30 pm to 9:00 pm, Monday to Friday and 9:30 am to 1:00 pm, Saturday. There will be no impact on transit time offering and regular pickup arrangements will not be affected.
Service Update: Saturday Cut-Off Time
Effective on 1 January 2021, DHL is updating the collection cut-off time for Saturday Pick-Up (SAT PU).
Customers will no longer be able to arrange for collection via MyDHL+ and other DHL Electronic Solution Services (ESS) tools after 11am (Singapore local time) on Saturdays.
Pick-ups can still be arranged through our 24/7 Customer Service Live Chat, but Saturday Pick-Up surcharge will apply.
The surcharge can be waived for accounts with an existing regular SAT PU arrangement upon request.