general enquiries shipment query

GENERAL QUERIES


In order to be a DHL Express Corporate Account Holder, one of the requirements is for your Company to be registered in Singapore.
(Accounting and Corporate Regulatory Authority - ACRA)

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
For more information please use our tool to calculate volumetric weight

Did you know that items including food flavoring, perfumes, chemicals, and electronic equipment can be classified as dangerous goods? For specialist advice,  regulatory requirements to ship dangerous goods, kindly contact our international shipping specialist of DHL Express. 

Click here to locate our Service Points in Singapore. 

For MyDHL+ related queries, please contact our Ecommerce department at +65 6880 6700. The hotline operates Monday to Friday, 0900-1800hours.

We offer a range of packaging options for your shipment depending on the weight, size, shape, value or fragility of contents. You can order your supplies using the form: http://www.dhl.com.sg/en/express/shipping/order_supplies.html
For any special requirements on packaging, please reach out to our international shipping specialist.

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper with a recipient name. Shipments to addresses with a central receiving area will be delivered to that area.

All claims must be submitted in writing to DHL Express within thirty (30) days from the date that DHL Express accepted the shipment, failing which DHL Express shall have no liability whatsoever. Claims are limited to one claim per shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith

The simplest and most widely used method to integrate logistics with your payment gateway is through hosting your business on e-commerce platforms, such as Shopify, WooCommerce, and Magento. These platforms have strong partnerships with different logistics partners and payment gateways, so you can choose which one suits your business model the best. 

When using DHL Express’ e-commerce plug-ins for your delivery solutions in Singapore, you can seamlessly integrate our time and day definite shipping services into your online store. We are able to provide account-specific price quotes and the detailed fees for each service combination. With this pricing information, you may then integrate them into the final price during the customer’s check-out process. For more information please reach out to one of our international shipping specialists at DHL Express Singapore.