general enquiries shipment query


When purchasing goods via internet sites, some or all of these goods may not originate in your home country. When goods are not sent domestically or within a single customs union, you are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Duties and taxes are most typically NOT included in the price of the goods you purchase online.

DHL Express pays the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country through our customs services. This simple process ensures that our courier can deliver your goods in shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.

Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom's law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. You will need to pay customs duty and taxes only if the value of the gift is above a stated local threshold.

Kindly be informed the following Documents below are Mandatory for any clearance of WPX (Non–document) Shipments in India, your Recipient will need to upload the relevant documents on the website indicated below.

For Individuals – (i) Importing individual’s Copy of Passport/Voter ID/Driving License, PAN (Permanent Account Number) and (ii) POA (Proof Authorization Letter) in favor of DHL to custom clear the shipment.

For Companies – (i) Company’s IEC (Import & Export Certificate), (ii) Receiver’s KYC (Government recognized Identity & proof of Address) and (iii) POA (Proof of Authorization) documents to be presented to Customs during shipmen t clearance.

Import clearance in India c annot be initiate unless KYC documents and Authorization approvals are uploaded in
For more information on KYC, do refer to the link:

* The Receiver may need to be presence at the airport during the examination of the physical shipment(s).

** Receiver’s Phone Number or Email ID on the Air W aybill under ‘Phone/Fax or Email’ field is mandatory.

** Failure in adhering to the above requirements will result in shipment being detained by Customs till documents are received.

For more information to import or export to India, please reach out to us via our live chat.