general enquiries shipment query


Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom's law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. You will need to pay customs duty and taxes only if the value of the gift is above a stated local threshold.

Kindly be informed the following Documents below are Mandatory for any clearance of WPX (Non–document) Shipments in India, your Recipient will need to upload the relevant documents on the website indicated below.

For Individuals – (i) Importing individual’s Copy of Passport/Voter ID/Driving License, PAN (Permanent Account Number) and (ii) POA (Proof Authorization Letter) in favor of DHL to custom clear the shipment.

For Companies – (i) Company’s IEC (Import & Export Certificate), (ii) Receiver’s KYC (Government recognized Identity & proof of Address) and (iii) POA (Proof of Authorization) documents to be presented to Customs during shipmen t clearance.

Import clearance in India c annot be initiate unless KYC documents and Authorization approvals are uploaded in
For more information on KYC, do refer to the link:

* The Receiver may need to be presence at the airport during the examination of the physical shipment(s).

** Receiver’s Phone Number or Email ID on the Air W aybill under ‘Phone/Fax or Email’ field is mandatory.

** Failure in adhering to the above requirements will result in shipment being detained by Customs till documents are received.

For more information to import or export to India, please reach out to us via our live chat.

Global shipments are subject to duties and taxes specified by customs of destination countries associated with local trade protection and economic policies between nations. These are cleared based on the origin country, the assessable value and quantity, regardless of purpose. 

Typically, the receiver shoulders the payment of duties and taxes. This is true for e-commerce purchases made online. This however, can easily be overlooked by buyers and sellers alike. Being relatively new and democratised by technology, awareness of duties and taxes for international shipments is not known to many and is easily prone to guesswork that cause delays in clearance leading to unforeseen costs. 

Shippers can offer their customers greater convenience by using their DHL account to cover duties and taxes for their shipments over at the destination country. This is known as “Duties & Taxes Paid (DTP)”. Commonly referred to in abbreviation as DTP, or DDP. DHL lets you manage your shipment’s duties and taxes in advance thus, minimising guesswork, reducing possible delays and giving a transparent breakdown of costs.

The result is a great customer experience that drives preference, repeat purchase as well as customer loyalty. Now that’s excellence, simply delivered via DHL Express.

Still have more questions on duties and taxes? Talk to us to understand more!