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BILLING & INVOICING QUERIES


Direct Debit is a form of GIRO payment which automatically deducts your invoice amount from your bank account and pays it to DHL directly. The process is carried out weekly, which means that you won’t have to worry about forgetting to pay an invoice anymore.
Our Direct Debit system is secure and robust, and therefore, we provide full refund should there be any errors with your invoice payment. You no longer have to fret over overdue invoices, which leads to reduced administrative costs for your business.

Convenience – The Direct Debit process is fully automated, and the only thing you have to do is simply to apply for it with your DHL Express Singapore account manager.
Flexibility – You can pay varying amounts each week without any additional administrative hassle, which translates to more time to tend to other important business decisions.
Visibility – DHL Express Singapore will notify your invoice amount one day before deduction from your bank account.

To opt for Direct Debit, please download the application form here and mail the completed form to the address below.

Yasir Aftab Awan
DHL Express (Singapore) Pte Ltd
1 Tai Seng Drive, Singapore 535215
Finance Department – Level 5

For billing or finance related queries, please contact our Finance department at +65 6880-6405.
The hotline operates Monday to Friday, 0900-1800hours.

If you are sending a non-commercial shipment for non-business purposes such as a gift / not for reselling purpose, you may refer to the link below to prepare a proforma invoice:
http://www.dhl.com.sg/en/express/customs_support/customs_paperwork/proforma_invoice.html

If you are sending a commercial shipment that has a commercial value, please refer to this link :
http://www.dhl.com.sg/en/express/customs_support/customs_paperwork/commercial_invoice.html

Yes, you can provide your own invoice with your company letterhead.

Unfortunately, we are not able to assess the value of your item. However, kindly refrain from over declaring or under declaring the value of your shipment. Shipments via our network are subjected to customs clearance, duties and taxes at the destination. For more information regarding your shipments, reach out to one of our customs & shipping experts.

No, there is no need to provide a declared value if you are sending documents.

All dutiable shipments sent through DHL Express need to be accompanied by an invoice. Certain commodities are considered as “Non-Document” and will still require an invoice. In some cases, you may have to prepare additional documentations as and when required by the Destination Customs.

DHL Express pays the GST on behalf of the customer to facilitate the clearance of the shipments and quick delivery. As this prepayment requires our systems to be integrated to SG customs, this prepayment incurs costs on the part of the DHL. Moreover, as customs in each country is unique, the cost involved in each country is also unique. To ensure that we can maintain this fast clearance process with SG customs, we impose an “Advance Payment” fee. This is also stated in our Website where Advance Payment is clearly explained.

No. The fee cannot be waived. DHL pays the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country. This simple process ensures that our courier can deliver your goods in shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.