FAQ

FREQUENTLY ASKED QUESTIONS

If you are just getting started, take a look at our shipping guide or the introduction to MyDHL+

If you still have an unanswered question, speak to one of our international shipping specialists!

Customs, Duties and Taxes


Customs departments around the world are usually an extension of the country’s government. DHL Express has no influence over customs, but we do have the expertise and specialists to help facilitate a smooth clearance for your shipment.

Learn more about our Customs service here.

Every country has their own taxation schemes for exporting and importing. For example, anything being imported in to Singapore that is valued above SGD 400 has to incur a 7% GST.

When your shipment incurs duties or taxes, the costs are usually borne by the receiver. There will be a set timeline to settle these fees if not your shipment might risk being delayed or in the worst case, confiscated by customs.

It is recommended that you read up thoroughly on the customs requirements of countries that you plan to export to prior to shipping. Similarly, it is important that you know your country’s importing requirements when you are ordering something from overseas.
 

Typically, the receiver shoulders the payment of duties and taxes. DHL Express allows shippers to offer their receivers greater convenience by using their DHL account to cover duties and taxes for their shipments over at the destination country. This is known as “Duties & Taxes Paid (DTP)”. Commonly referred to in abbreviation as DTP, or DDP. 

You should indicate this on your DHL AWB when creating your shipment

First of all, your shipping invoice is NOT to be confused with your DHL Express bill, although both may be referred to as invoices.

As long as you are shipping a parcel, regardless of the purpose, you must produce a shipping invoice. The invoice is a supporting document that justifies the description of your air waybill, and verifies the value of your shipment. It is used by both DHL Express and customs departments to have a better understanding of your shipment.

Shipping documents with DHL Express do not require a shipping invoice.

To get a refund, fill up the refund request form and submit the relevant documents. Our GST Helpdesk will review it and get back to you within 7 working days.
 
For re-declaration, submit the correct invoice to DHL Express for us to re-declare the shipment with Singapore customs. Re-declaration fees apply.

Goods and Services Tax or GST is a broad-based consumption tax levied on the import of goods (collected by Singapore Customs), as well as nearly all supplies of goods and services in Singapore. In other countries, GST is known as the Value-Added Tax or VAT. GST of 7% is charged for all imports into Singapore with total CIF value above SGD 400.

For more information, please refer to https://www.iras.gov.sg/
 

As per Singapore Customs, GST is levied on all goods imported into Singapore which are more than SGD 400 CIF and/or dutiable goods. Similar to imports, all re-imports of goods into Singapore will incur GST and/or duty payments.

If your online seller is absorbing the GST, they need to use DTP (Duties Taxes Paid) service whereby all Duties and Taxes will be billed back to shipper. 

You will need to pay for GST if your online seller has opted for DDU (Delivery Duty Unpaid), where receiver is responsible for these charges.

For more information, please check with your online seller on the services offered by them.

GST is levied on all goods imported into Singapore which are more than SGD 400 CIF and/or dutiable goods. 

What is CIF?
CIF = (Declaring value in SGD + Freight Charge) + 1% Insurance of (Declaring value in SGD + Freight Charge) x 7%

To apply for the temporary export and import permit, please contact our Customer Service Team via live chat: http://bit.ly/ChatLiveWithDHLSG  for the arrangement. 

There will be a SGD 200 application fee for both permits, payable via cash, cheque, or credit card. If you have a GST account with us, it can be charged to the account.
 

For more information, you can call our GST hotline at +65 6389 5722 (Mon – Fri, excluding public holidays: 8.30 am – 12.30 pm, 1.30 pm – 5.00 pm)